Reference

Know Your tira99 Account Terms

tira99 Terms & Conditions set out how you open, use and protect an account, including wallet checks through DANA, OVO, GoPay and QRIS.

Account access rulesWallet verification stepsLocal-law wordingPolicy contact path
tira99 Know Your tira99 Account Terms
POLICY HELP DESK

Get Help With A Stalled Account Step

A clear support route matters when a policy question blocks your next account step.

Account access If phone verification or login does not complete, contact us through the account help…
Wallet status For a DANA, OVO, GoPay or QRIS status question, use the cashier support path…
Policy requests To ask about a clause, correction or account record, send the request through support…
RECORDS AND SAFETY

Keep Your Account Records In Order

Our Terms & Conditions work alongside practical account controls rather than replacing them.

Account details

We use your submitted name, phone number and account activity to apply these Terms & Conditions and check that a…

Cookies and sessions

Cookies and session records help keep your account path active and remember necessary access settings.

Account security

Keep your login details private, use your own device where possible and sign out after a shared-device session.

Payment records

Receipts and transaction references help us match a DANA, OVO, GoPay, QRIS, bank transfer or virtual account action with your…

Retention requests

We retain account and payment records for the period needed to apply these Terms & Conditions, check disputes and meet…

Policy changes

If we revise a clause, we will show the new wording through the policy or account path and identify when…

Answers Before You Accept These Terms

The questions below focus on the account, payment and policy points people usually check before opening access. We answer them in direct language, but the full Terms & Conditions remain the controlling text. If your situation is unusual, send the details through the support path without sharing confidential login information.

They are the rules governing your tira99 account, including registration details, phone verification, wallet activity, account security, policy changes and requests about stored records. You should read them before accepting access. Where access is discussed, it depends on local law and the current terms shown to you.

Yes. The Terms & Conditions apply when you use DANA, QRIS, OVO, GoPay, bank transfer or a virtual account through the account path. Payment records must match your account details, and we may pause a transaction while checking ownership, receipt data or an unusual status.

Yes, the same account agreement follows you between a mobile browser and desktop browser. Keep your login private and complete phone verification if a new session requires it. Device changes do not create a second set of Terms & Conditions or remove an existing account duty.

We may pause access, hold a wallet action for checking or ask for additional account details when activity does not match these Terms & Conditions. We will use the available account and payment records to assess the issue. Do not open another account to bypass a pending check.

Contact us through the signed-in support path and identify the record you believe is incorrect, such as a phone number or payment reference. We may ask for proof of account ownership before making a change. We will assess the request under these Terms & Conditions and applicable law.

Yes. We may update the wording when our account process, payment checks or legal requirements change. We will present the revised text through the policy or account path and identify its effective point. If you need clarification, contact support before continuing where local law permits.

Start with the account help or cashier support path and include the account phone number, relevant clause and any receipt reference. For DANA, OVO, GoPay or QRIS matters, attach the payment reference rather than a password. We will route the request for policy and record checks.